We Value Your Feedback.

We are honoured that you chose St. Luke’s for your care. Your experience truly matters to us. Your feedback helps us understand what we are doing well and where we can improve. This form is quick and simple, and your honest thoughts guide our progress. Thank you for taking a moment to share with us. Your voice makes a difference.

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Patient Feedback

Name *

First

Last Name

Last

Email

Gender *

Male

Female

Other

Who received services at St Luke’s Orthopaedic and Trauma Hospital? *

Me/Myself

My dependent

How long did you wait to be seen? *

Less than 15 mins

15-30 mins

Over 30 mins

In which service procedural unit did you take most of the time? *

Registration desk/ Reception

Billing/ Invoicing Desk

Triage

Laboratory

Nursing

Doctor's Consultation

Pharmacy

Security

Were the staff courteous and respectful? *

Yes

No

What issues did you experience with the staff? *

The staff were not friendly

The staff did not listen to my concerns

The staff took too long to attend to me

The staff spoke in an unprofessional tone

OtherOther

Did the doctor explain things clearly? *

Yes

No

What was unclear or not explained by the doctor? *

The explanation was too brief

Medical terms were not explained

I felt rushed during the consultation

My questions were not answered

OtherOther

Was the facility clean and comfortable? *

Yes

No

What problems did you notice with the facility? *

Waiting area was not clean

Consultation/treatment rooms were not clean

Washrooms were not clean

Chairs/seating were uncomfortable

OtherOther

How would you rate your visit *

1 Star 2 Stars 3 Stars 4 Stars 5 Stars

1-very bad 2-Bad 3-Neutral 4-Good 5-Very Good

Would you recommend? *

Yes

No

Why would you not recommend our hospital? *

Poor communication

Long waiting time

Staff attitude

Cleanliness/comfort issues

Billing/payment issues

Quality of care

OtherOther

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